Refund Policy
We at Secure Home Hub prioritize customer satisfaction and strive to provide top-quality home security systems. However, we understand that sometimes a product may not meet your expectations. Below are the details of our refund policy.
Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The product is returned within 30 days of the purchase date.
- The product is in its original packaging and condition.
- You provide proof of purchase, such as a receipt or order confirmation.
How to Request a Refund
If you meet the eligibility criteria, please follow these steps to request your refund:
- Contact our customer service team by emailing [email protected].
- Include your order number, a brief description of the reason for the return, and any supporting documentation.
- Once your request is processed, we will provide you with a return shipping label.
Processing Your Refund
Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exclusions
Please note that certain items are non-refundable, including:
- Items that have been damaged due to misuse or neglect.
- Opened software or security system subscriptions.
Contact Us
If you have any questions regarding our refund policy, please feel free to reach out to our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with our products.